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Managing contacts & permissions in ANS Glass

Primary Contact​

The Primary Contact in any ANS Glass account has overall ownership and control of the contacts list and user permission levels.

Changing Primary Contact​

If there is the need to change the Primary Contact because, for example, the existing Primary Contact is leaving the company or changing roles, the current Primary Contact makes the change by going to the Contacts section of ANS Glass.

If the existing Primary Contact has left the company, please contact your Account Manager who can facilitate changing the Primary Contact. You can find all of their contact details on the ANS Team pod on your ANS Glass Dashboard or 360 screen.

Review existing contacts​

The Primary Contact in any ANS Glass account has overall ownership and control of the contacts list and user permission levels. To review and manage existing contacts on your account, go to the Contacts section of ANS Glass.

The Primary Contact can control the level of access a contact has by clicking on their name in the Contacts section and the clicking on Access and Security.

On this page a contact can be limited to only being able to log in to ANS Glass from certain IP addresses and can have an pre-set Access Profile selected or a customised one set up to fine tune the type of access this contact has.

Add new contacts​

The Primary Contact can add new contacts by following these simple steps:

  1. Navigate to the Contacts section, click My Account > Contacts.
  2. Click Add Contact in the top right hand corner.
  3. Fill out all required fields (marked *) followed by clicking Add Contact.
  4. You are now directed to the Edit contact page where you can manage subscriptions, configure alerts, and set access and security levels.
  5. When making changes to the above sections, ensure you save these changes by clicking Update Contact or Update Security Settings at the bottom of the relevant page.

Managing access to server credentials​

Server Credentials are available in MyUKFast for all servers in your account, but explicit access to this for contacts must be granted first.

  1. Navigate to the Contacts section, click My Account > Contacts.
  2. Click the contact you wish to edit.
  3. Click the Access and Security tab.
  4. Scroll down to Server Credentials and select Yes.
  5. Click Update Security Settings to save these changes.
note

Please note that Support Teams cannot make this change on behalf of the Primary Contact.

Configuring alerts for all contacts​

The Alerts Manager allows the Primary Contact to review and configure alerts for all users in their contact list.

  1. Navigate to the Contact section, click My Account > Contacts.
  2. Click Alerts Manager in the top right hand corner.
  3. Your list of contacts will be visible along with an indicator showing which alerts they are currently subscribed to.
  4. Click the appropriate icon to subscribe or unsubscribe to specific alerts. Be sure to click Save Changes when finished.

The configurable alerts are broadly split into 2 categories, General and Server and are further broken down, as follows:

  • General
    • Maintenance Alerts
    • Incident Alerts
    • Accounts Updates
    • Purchase Alerts
    • Product Renewal
  • Server
    • CTM Alerts
    • Monitoring Alerts
    • Backup Failure
    • Backup Quota
    • Backup Success
    • Security Audit
    • Server Incident
    • Threat Monitoring

If you have any questions about which alerts are the most appropriate for your contacts to receive, please contact your Account Manager.